The Asla Group, Inc.

Please read our policies concerning this website

Privacy Statement

In the course of transacting internet business, it is necessary to collect certain customer information. To ensure the upmost privacy and safety for our customers, we have adhere to the following statement: The Asla Group, Inc. and its family of web sites will never give, sell, or rent your information to any company for any purpose. This information includes your name, address, phone number, email address, or Credit Card information.

Security Statement

The Asla Group, Inc. and its family of websites are pleased to offer secure Credit Card ordering to our customers. We utilize the highest level of security for your safe transaction. At no point during your transaction will your Credit Card information be transmitted by email. All transactions go through secure servers which the Asla Group, Inc. must verify its own encrypted identity in order to retrieve sales orders.

Return Policy

The Asla Group, Inc. and its family of websites will strive to provide you the highest level of customer satisfaction with your purchase. Should an item ever not meet your needs, we offer the following to assist you with your order.

• Damaged Items
• Item no longer needed
• Would like to trade for different item?
• Product failure within 30 days
• Product failure after 30 days
• Items not covered by warranty
• Dispute Resolution

Damaged Items

1. Package and item damaged in transit. Please save package and entire contents including any packing material. The majority of our items are shipped by ground and we will assist you in filling a claim and in the quick replacement of your item. Shipping companies will require receipt of entire damage package.

2. Package undamaged but item damaged or non functioning. Please notify us immidiately. We will assist you in the replacement of the item and provide instructions for the return of the damaged or non working unit.

3. Package is incomplete. You must check your package immidiately upon arrival to make sure it is complete. You must notify us immidiately if the package has items missing in them.

Item no longer needed

Should you decide that you no longer want the item that you ordered, you may return it within 30 days of purchase. Customers must contact us prior to the return. IF you must use United States Postal service feel free to insure the unit for its value but do not require a signature. Any package sent by USPS that is sent signature required stands a very good chance of being held at the Post Office. We will not wait 45 minutes in line to sign for your package. The package will be returned to you at your expense. Once your complete and undamaged item is received, we will issue you a refund for the item less a 20% restocking fee or $35 which ever amount is less. Under no circumstances will we refund the shipping fee for an unwanted return.

Would like to trade for different item?

Should you decide a different item will better meet your needs, you may return your item for exchange within 30 days of purchase. Customer must contact us prior to return. A full credit of the purchase price will be applied to the replacement item providing the returned item is received complete and undamaged. Customer will pay for the return shipment, as well as any additional payment due on the replacement item and shipping for that item.

Product failure within 30 days

In the unlikely event your product should fail within 30 days of purchase, please contact us at once. Once we authorize a return, we will contact you upon its arrival. Should the item appear to have failed during normal operation, we will replace the item with a new one, refund the shipping costs of your return and ship the replacement at no charge.

If the returned item shows any signs of abuse or improper operation, The Asla Group, Inc. will not replace the item or refund your shipping costs. The item may be returned to you at your request and additional shipping costs will apply.

The determination of abuse or improper operation will be determined by The Asla Group, Inc. in a fair and impartial manner. Complete documentation will be kept on any refused claims for the period of one year.

Should your item fail after the end of 30 days

Should your item fail after the end of 30 days from your purchase but before the end of any warranty on the item you should not return the product to The Asla Group, Inc. Follow the warranty information that came with your item. Should you require information on warranty service, we will be glad to assist you if we can

If it is determined that your item failed due to abuse or improper operation, the item will not be replaced by The Asla Group, Inc. The item will be returned to you at your cost. The determination of abuse or improper operation will be determined by The Asla Group, Inc. in a fair and impartial manner. Complete documentation will be kept on any refused claims for the period of one year.

Items not covered by warranty

Any consumable item including but not limited to: Fish/Koi food, water treatments and chemicals.

Dispute Resolution-Please note that failure to read these policies will not prohibit them from applying. If any situation occurs that is not covered by this policy, The Asla Group, Inc. agrees to act in good faith to resolved the issue in fairness to all parties.